We’ve set these policies to ensure clarity about our return and refund processes. These policies apply to customers in India.
Thank you for shopping at EvaClues! We aim to ensure your satisfaction with every purchase. Please checkout the following conditions carefully to understand our return and refund procedures:
Return Policy
- Return Request Period:
If you wish to return a product, you must submit a request within 24 hours of receiving it. Requests made after this time may not be accepted. - Damaged Product:
For damaged items, provide an unboxing video as proof. This will help us assess the issue and offer the necessary resolution. - Missing Items:
If any item is missing from your order, please share an unboxing video showing the received items and notify us within 24 hours of delivery. After verification, we will refund the cost of the missing item(s). - Exchange for Wrong Product:
If you ordered the wrong product, you may request an exchange. Please note:
– Shipping charges for the return and replacement will be your responsibility.
– As a low-price website, we cannot waive these fees.
Contact our customer support for detailed exchange instructions.
Policy for Custom-Printed Products
- Order Cancellation:
Orders for printed products cannot be canceled due to production costs and the inability to resell custom items. - Undeliverable Shipments:
If a courier fails to deliver your package, we will arrange for alternative shipping. However, the product cannot be returned in such cases. - Delayed Deliveries:
If delivery is delayed (e.g., over 3-4 weeks due to courier issues), we will work with the courier service to resolve the matter.
– Track your order regularly.
– Contact us if there are no updates within 10 days of dispatch. - Exceptions:
– We cannot process claims for damages or issues reported beyond the specified timelines.
– These policies align with courier regulations.
Refund Eligibility
Refunds will only be issued if:
1. The product is unused, undamaged, and in its original condition with all packaging, tags, and receipts.
2. Issues like damage, defect, or missing items are confirmed through provided proof (e.g., unboxing video).
Return Shipping:
– Customers are responsible for return shipping costs unless the issue is our fault (e.g., wrong or damaged item sent).
– Use a reliable service with tracking to ensure safe return delivery.
Rejection of Delivered Parcel:
If a customer refuses to accept a delivered parcel, the following deductions apply:
– Shipping Charges: 2x the original shipping cost (includes forward and reverse shipping).
– Packing Charges: 10% of the product value.
These deductions will be applied before issuing a refund.
Refund Process:
– Once the returned product is received and inspected, we will notify you of refund approval or rejection.
– Approved refunds will be processed to your original payment method within 10 days of approval.
Important Notes:
– Returns will only be accepted if:
1. The product was not damaged while in your possession.
2. It matches what was shipped to you.
3. An unboxing video is provided.
If you believe the product does not match its description or your expectations, contact customer service within 24 hours of receiving it. Our team will review your complaint and make an appropriate decision.
Thank you for understanding and adhering to these policies!
Address:
EvaClues
C/o Amit Chauhan,
#B021/3164, Chhaju Majra,
SAS Nagar-140301, Punjab, India
Phone: +91-9501873797
E-Mail: support@evaclues.com
