Effective Date: 19-03-2025
Welcome to EvaClues.com! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable Indian laws and regulations.
1. Information We Collect
We collect the following types of information when you use EvaClues.com:
a. Personal Information
- Name, email address, phone number, and shipping address when you create an account or place an order.
- Account login credentials (username and password).
- Communication records when you contact customer support.
b. Non-Personal Information
- Browsing behavior, device details, and IP address.
- Analytics data collected through Google Analytics, Bing Analytics, and Facebook.
c. Payment Information
- We do not store or process payment details. All transactions are securely processed through third-party payment gateways (e.g., Razorpay, Paytm, UPI, and Net Banking) in compliance with RBI regulations.
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing & Fulfillment: To deliver products and provide customer support.
- Account Management: To manage your account, track orders, and personalize your experience.
- Marketing & Advertising: To show relevant advertisements through platforms like Google Ads and Facebook Ads.
- Analytics & Performance Monitoring: To improve website functionality and user experience.
- Legal Compliance: To comply with Indian laws and resolve disputes.
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Third-Party Service Providers: For order fulfillment, delivery, and customer support.
- Payment Gateways: Only to facilitate payments; we do not handle or store your financial details.
- Government & Legal Authorities: As required by Indian law, in cases of fraud prevention, investigations, or legal proceedings.
4. Security Measures
We take reasonable security measures to protect your data, including:
- SSL encryption for secure transactions.
- Restricted access to personal data.
- Regular security audits to prevent breaches.
However, EvaClues.com shall not be liable for any unauthorized access, hacking, or data breach beyond our control.
5. User Rights & Choices
As a user, you have the right to:
- Access, modify, or delete your personal information through your account settings.
- Opt out of marketing emails and targeted ads.
- Request data deletion in compliance with applicable Indian laws.
6. Cookies & Tracking Technologies
EvaClues.com uses cookies for:
- Website performance optimization.
- Personalized user experience.
- Analyzing visitor trends via Google Analytics and Bing Analytics.
You can disable cookies in your browser settings, but some features may not function properly.
7. Compliance with Indian Laws
We adhere to Indian data protection regulations, including:
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
- Consumer Protection (E-Commerce) Rules, 2020.
We will cooperate with Indian regulatory authorities in case of any legal obligations related to user data.
8. Payment Processing & Liability Disclaimer
- EvaClues.com does not process payments directly. All transactions are handled by third-party payment gateways.
- We are not liable for any payment failure, fraud, or security breach at the payment gateway level.
- Users should contact their payment provider for dispute resolution.
9. Third-Party Links & Services
EvaClues.com may contain links to third-party websites. We are not responsible for their privacy policies or security practices.
10. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated Effective Date.
11. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:
EvaClues
C/o Vanshi Ventures,
#B021/3164, Chhaju Majra,
SAS Nagar-140301, Punjab, India
Phone: +91-9501873797
Email: support@evaclues.com
By using EvaClues.com, you agree to this Privacy Policy. Thank you for trusting us!